Happy Tuesday everyone! As most of you know we started doing training webinars each week starting in October. Thanks to all of you, they have been going great and I really hope you are able to utilize all the tools MailPound has to offer you. I have received many great questions and have posted the most popular ones below. If you have any additional questions please leave them in the comment section below or feel free to e-mail me at smiller@mailpound.com. For a full schedule of our upcoming webinars and to register please go to www.MailPound.com/training.
Q. Does a person need an IATA or CLIA number to register for MailPound?
A. No you do not.
Q. How do I update my contact information on MailPound?
A. Once you are logged into MailPound you will go to “My Account” on the far left hand side and click on “My Profile.” The first page you are brought to will allow you to update and make any needed changes to your contact information. Press submit when you are finished.
Q. How many people can I send an eBrochure or eFlyer to?
A. You can send an eFlyer or eBrochure to as many people as you like. The great thing about them is that we do not copy or blind copy any of your recipients; so it is sent as one, individual e-mail to each of your clients no matter how many people you send it to.
Q. Is there a way to keep track of the eFlyers I have sent to my clients?
A. Yes there is. When you send an eFlyer there is a tab that will say “eFlyer history.” If you click on it, you will be provided a list of all the eFlyers you have sent in the past 60 days and even have the option to delete or resend. If you wish to save your sent eFlyers for more than 60 days, please remember to check off that you would like them saved for a year before sending.
Q. Can I import my personal address book?
A. Yes! You can import your e-mail addresses from Outlook Express, Outlook and/or Excel. When you are asked to put in the e-mail address(es) to send the offer, you will have the option to import your addresses. There are step-by-step instructions for each one of the systems listed above. If you have any problems or questions while trying to do so, please feel free to contact us and we would be more than happy to help you.
Q. What is a Ready-to-go Promo?
A. A RTG Promo is an offer that has been customized with an eBrochure so it is ready to send to your client. That just means that we at MailPound went through the eBrochure and only included the pages that pertain to that special and included it at the bottom of the offer. When you send it all your contact information will automatically be pulled from your profile, so all you have to do is hit send.
Q. How many days does it take to get my PAWS website up once I register?
A. The system is automated, so once you register your site is available to you immediately.
Q. How do I change my contact information on the top of my PAWS site?
A. Once you are logged into MailPound, go to “My Account” on the left hand side and click on “My Website (PAWS).” A new screen will appear and you will then click on “update” on the left hand side. The second option down allows you to update/change the contact information at the top of your PAWS site. Press submit when you are finished.
Q. Is there a fee for a PAWS website or to use any of MailPound’s marketing tools?
A. There is no fee to use MailPound or its marketing tools including the PAWS website and to send an eBrochure, eFlyer or Ready-to-Go Promo. The only fee we do have is if you request for us to send a printed brochure from MailPound to your client. The cost for that is $1.99 plus shipping.
Q. Is there a way to stop receiving e-mail from MailPound when I am on vacation/away?
A. Yes there is and a great question! Once you are logged into MailPound, go to “My Account” on the left hand side and click on “My Profile.” You will then click on the tab “Email Options.” At the top, under TIME, put in the dates you will be away in the spaces provided to you. We will then hold all e-mails during that time and will begin sending them again when you return.
Q. How do I change my e-mail address so that I continue to receive MailPound e-mails?
A. If you change your e-mail address or just want your MailPound e-mail sent to a different address, you can change that right on MailPound. Once you are logged into MailPound you would go to “My Account” on the left hand side and click on “Change Email Address.” There will be a space provided for you to type in your new address. Simply hit submit when you are done. Please also remember to change your e-mail address in your profile and PAWS website if you would like your new address to appear to your clients. Q. I love to attend MailPound’s webinars but I do not always have time to come to them. Is there a way I can view them later?A. Yes and this is another great question! We record as many of our webinars as we can and then post them on MailPound. You can view them by logging into MailPound.com and then clicking on “Seminars” at the top right hand side. At the top of the page you will be provided with a list of our upcoming webinars, and if you continue to scroll down you will be able to view all of our recorded webinars. Just simply click on the one you wish to view. Again if you have any questions you can e-mail me at smiller@mailpound.com.