Thank you for those of you that attended our November 21st coffee break featuring Jessica Martinez of Carnival Cruise lines. Jessica gave a great presentation! We received many great questions and Jessica has provided the answers below. If you have any additional questions or comments please visit GoCCL.com.
Q. Are BookCCL.com and GoCCL.com the same?
A. No. BookCCL.com is a great website Carnival provides to you, our travel partner, where you can make bookings, and use its great sales tools and marketing resources. It is a great website, but we know not everyone chooses to use it and we understand that. So that is where GoCCL.com comes in, it is for those of you that use other systems to book your Carnival cruises.
For example, when we implemented our new functionality of maintaining groups online, we needed to provide you with resources to use this new group functionality on the system you choose, whether it was BookCCL.com or one of the many other GDS systems available (for example: Amadeus and Sabre). GoCCL.com is a “one stop shop” regardless of which system you use, where you can find those resources. We have quick reference guides, webinars, manuals and great updates on current and upcoming projects.
Also if you go to GoCCL.com on the right hand side of the “Tags” section, that I showed you before, there is a tag titled “GDS.” You can click this tag and find resources for those other global distribution systems. There is also a tag titled “API” with available resources for API users.
So, GoCCL.com is actually a supplement to BookCCL.com. It helps you along the way with all the enhancements that are made to BookCCL.com, along with our API and other booking systems too.
Q. My password never works on BookCCL.com. I requested verification of password and it says it was right.
A. The best advice I can give you, and everyone for that matter, is: If you are having password issues please contact our user support specialists and they will be more than happy to assist you. There phone number is 1.800.845.2599 and they are available Mon-Fri 9am-8pm EST and Saturday 9am-6pm EST. If you are repeatedly having issues, they are the best source for user support. Give them a call and they will be happy to help you.
Q. Is it possible to have a bookable client link to Carnival to post on our company website that client’s can make their own Carnival bookings from our website?
A. ABSOLUTELY! We have a program that is exactly what you are looking for! It is called eLink. eLink is Carnival's exclusive online reservations tool. Your clients can shop and reserve their cruise vacations from within your agency's website.
In order to participate, logon to BookCCL.com (Not already a member? Click here to register!) and then click on the “Sales Tools” menu along the top of the page. There is a link titled “Download eLink” that you can click on. It will provide you with the information that you can copy and paste onto your website.
By providing you with personalized access to our online booking engine, your agency is recognized for the booking and earns commission. allowing you to post it on your website. It’s just one of the many great resources and services Carnival can provide you with online!
Q. Does GoCCL.com replace BookCCL.com?A. No, it does not replace BookCCL.com. GoCCL.com is a supplement to not just BookCCL.com but also the other systems you use to book your Carnival cruises. In other words, you can benefit from visiting GoCCL.com regardless of which system you use to book Carnival cruises- There’s something for everyone! Q. There are numerous problems I have encountered using the new BookCCL.com website. I thought I would mention them here. I have already contacted the bookccl techs and they informed me there are glitches and they will be fixed by the end of November. How will I be sure they are addressed and fixed? Should I post them on GoCCL.com?
A. Absolutely! I encourage you to post them on GoCCL.com. I do know that BookCCL.com’s new booking engine redesign is an ongoing project. Once it was launched, we received additional feedback and have been working on those enhancements. As we work on these enhancements and special requests, there are some glitches and we are aware of... But most importantly, we are working on fixing them as quickly as we can! So yes, we are hoping to make a release soon with all those fixes.
If you visit GoCCL.com some of them might already be reported, but if they are not by all means please report them there. I am in constant contact with the members of that project team and I let them know exactly what your concerns are… and they are really good at resolving them. We really do have a great team on that project!
Q. What is your email address or how can I contact you directly?
A. There is actually a link provided on GoCCL.com to contact me directly. Simply click on the “Contact” link on the top menu. You can also email me at GoCCL@Carnival.com. Of course, the BEST method of contacting me is by posting a comment on the blog!
Q. How can I remove vacation protection from the rate quote?
A. Well it is very simple. There is a drop down box with yes or no. It will automatically default to yes but you can simply have it default to no by simply selecting no from the drop down box. It is really that easy! J
Q. When do you think this website will be available?
A. I am assuming that you mean the Worldwide Reservations Extranet and I am happy to announce that it is already available. However, I am giving you my little “disclaimer,” it is a Beta version... So there will be glitches and there may be some things that need a little bit of work. That is where YOU come in- visit the site and let me know what you think! I highly encourage everyone to look at it and explore it. It is a great resource that I think you will all benefit greatly from.
Q. Do you have to set up a login from GoCCL.com if you have one for BookCCL.com or can you go from one to the other?
A. Actually, with GoCCL.com there is no login required. The only “requirement” I have is that I do ask you to leave a comment, even if it is just a short hello! =) Q. Will this presentation be made available?A. Yes. It is posted on MailPound.com. Simply click here to view.