Last week’s coffee break featured Holiday Inn SunSpree Resort Montego Bay sponsored by Travel Impressions. Jackie Raccuglia gave a great presentation on the recent refurbishments of the resort and why it will be a vacation your client’s will never forget. We received some really great questions and provided them below with Jackie’s answers. If you have any additional questions please leave a comment below. Please be sure to check out the recorded version of the webinar by clicking on the link at the bottom of this page.
Q. What activities are there for teenagers ages 13-17?
A. We have a game room for the teenagers equipped with Play Station, Xbox 360 and Sega. We also have a play area that allows teens to do puzzles or read books. This is all part of our Kids Free Club and is provided free of charge.
Q. Are there exclusive wedding packages?
A. Yes we provide a wide variety of wedding packages. We have recently revised our wedding packages and launched honeymoon packages, which we are very excited about. We also have additional packages that include engagement celebrations, bridal showers and bachelor/bachelorette parties. We have a great selection of these packages. For more details please visit our website www.montegobayjam.sunspreeresorts.com.
Q. Are excursions included in the package and is transportation offered to any off site activities?
A. Excursions are not included in our all-inclusive packages but can be arranged at our tour desk. Usually the venues you visit will provide their own transportation. The resort is not responsible for any transportation.
Q. Do you have to pay to reserve a lounge chair on the island?
A. No there is no charge to reserve a lounge chair.
Q. Are there 2 double beds in a standard room?
A. Yes we have 2 double beds or a King bed available in our standard category rooms.
Q. How many rooms are in your resort?
A. We have a total of 524 rooms. Out of that total – 280 are standardized accommodations (which are our favorites), 144 are in our superior category and 73 are ocean front rooms in our deluxe category.
Q. Is your resort handicap friendly?
A. Yes our resort is handicap friendly. We usually have about 7 special rooms that are included for disabled people and are located across the property. We also provide roll in showers for wheel chair confined guests, as well as access to the beaches and pools.
Q. Can you please provide the agent website and the information that goes along with it?
A. Certainly. Our agent website is www.caribbeanhi.com/agent. The website provides you information on our specials and reward programs. From time to time we also have exclusive promotions in terms of rewards and will send them to you once you register on our website. In the meantime, we are providing a $25 gift certificate for every 3rd booking at either the Holiday Inn Montego Bay or Holiday Inn Aruba. Again to receive special offers please register at our website www.caribbeanhi.com/agent.
Q. Do you have a one day pass available for cruise guests?
A. Yes we do have available one day passes for cruise guests. For an adult pass the cost is $90 and for a children’s pass it is $60. You can purchase these in the lobby area of our resort.
Q. What are the ages for the Kid’s Club?
A. The Kid’s Club is available for ages 2-12 years old and our teenagers are 13-17. Babies under 2 years of age are required to be kept in the nursery with our certified staff. Babysitting is also available at an additional fee.
Q. When is your high peak season and do you offer specials for the off peak season?
A. Our high peak season runs from December 15th- April 15th and our low peak season is from April 15th-December 15th. We actually have a great promotion going on at the hotel right now. We are offering 50% off across the board to all travel personnel now through December. It is available to you as well so if you would like to receive more information please contact us at 305-296-9080 and we would be more than happy to forward you the information.
Q. Does the resort provide transportation from the airport?
A. Our hotel does not offer transportation to and from the airport.
Q. Are car rentals available at the hotel?
A. Yes, we have Hertz rental car service available at the hotel.
Q. Is there any good snorkeling near by?
A. Yes we have a wide range of water sports including scuba certified diving. This can be arranged at the tour desk at the resort and is also available offsite.
Q. Are you equipped to meet special dietary needs of your guests?
A. Yes we are, but guests must contact guest services ahead of time and let them know their special needs.
Q. What wholesalers do you work with?
A. We work with most of the traditional wholesalers such as Travel Impressions, Liberty Travel, Funjet, Smart Travel Corporation and Air Jamaica Vacations to name a few. We work with mostly all of the major wholesalers.
Q. What water craft is included in the all-inclusive pricing?
A. All non-motorized water sports are included in the all-inclusive pricing. That usually includes paddle boats, snorkeling, kayak, and windsurfing.
Q. How far is the shopping area from the resort?
A. We are located about 8 miles (10-12 minute drive) from the downtown shopping area, restaurants and nightlife, including Margaritaville. We also have shopping available at the resort.
Q. Are there any buildings for adults only?
A. Currently we do not have any buildings for adults only. However we are considering it in the near future.
Q. When was your hotel most recently refurbished?
A. Our last refurbishment was April of 2008.
Q. Is there golfing near by?
A. Yes we do have golfing near by including the popular course Half Moon. This can be arranged at our tour desk.
Q. Where is the adult pool located?
A. Our adult pool is located on the Westside of the hotel and is closest to buildings 5, 6 and 7.
Q. What is your contact information?
A. You can reach me out our sales office in Miami. Please see the information below.
USA Sales and Marketing
IHG Caribbean Sales
6505 Blue Lagoon Drive, Ste 450
Miami, FL 33123
Phone: 305.269.9937
Email: sunspreesales@ihg.com
Q. Is this webinar available to view again?
A. Yes we have recorded it and posted it on MailPound.com. Please click here to view.