Jessica: Welcome to MAC Chat, Thank you for joining us! Congratulations, Virgin Atlantic Airways was nominated in the 2009 MailPound Agents' Choice (MAC) Awards.
Chris: We’re honored to be nominated for MailPound Agent’s Choice Awards – the travel agent’s opinion certainly means a lot to us since they are the eyes and ears of so many of our customers!
Jessica: What is it that makes the Virgin Atlantic Airways experience so unique?
Chris: Virgin Atlantic is known for exceptional service and value, and innovative product development. We were the first airline to offer individual televisions to business class passengers, and today every seatback has its own entertainment system.
Each of our cabins offer amenities that make traveling with us that much more enjoyable. These brilliant basics and magic touches as we like to call them include amenity kits with socks, toothbrush and toothpaste and a sleep mask, complimentary food and beverage and in-seat power outlets.
Jessica: Can you share with us about the Upper Class experience? I understand that Virgin Atlantic’s Upper Class Suite has one of the longest beds in Business Class.
Chris: Upper Class is a first class service at a business class price. It’s an end-to-end travel experience that includes complimentary car service (on both sides of the Atlantic), Drive Thru Check In and a Private Security Channel at Heathrow, and our Virgin Atlantic Clubhouses located around the world enable passengers to work or relax before takeoff - and this is only on the ground. In the air, every seat has aisle access resulting in more hours of uninterrupted sleep in one of the biggest lie-flat beds in the sky. If travelers prefer to work, they can plug in their laptop, pull out the table, sit back in their leather recliner and rest their feet on the ottoman. The Onboard Bar is open for cocktails and perfect for stretching the legs.
Jessica: The Heathrow Clubhouse has everything a traveler could want. Can you share with us what the client will experience?
Chris: The Heathrow Clubhouse is the ultimate preflight experience with salon and spa services from Bumble & bumble and Cowshed, numerous dining facilities, a spa pool, library and plenty of seating areas for business meetings and chatting with friends.
It’s a lot like a five-star resort where guests can relax with a glass of champagne or a delicious entrée in between massages and manicures.
Jessica: Congratulations on celebrating 25 years! What do you contribute as the main factors to your continued success?
Chris: Since our launch in June 1984, over 65 million passengers have traveled with Virgin Atlantic. We have achieved this milestone by always listening to the customers needs and by developing innovative products that make travel a valuable and enjoyable experience.
Thank you Chris for taking time to share more about Virgin Atlantic Airways with us.
Please feel free to submit comments below. Have an excellent day!